Last Updated: June 2026
By completing your purchase and accepting the Terms & Conditions at checkout, you confirm that you have read, understood, and agreed to the terms set forth in this Return & Refund Policy.
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1. RETURNS
Homeko offers free returns within 30 days from the confirmed date of delivery. To initiate a return, please contact us at [email protected] with your order number or registered postal code.
Upon approval of your return request, we will issue a prepaid return QR code or shipping label, which you may present at your nearest post office.
Eligibility Conditions
To qualify for a return, the following conditions must be satisfied:
• The item must be unused or only lightly used, in its original condition, and returned in its original packaging.
• Valid proof of purchase — such as an order number or receipt — must be provided.
Return Process
1. Contact our customer support team at [email protected] to initiate your return, exchange, or cancellation request.
2. Securely pack the item, including all original packaging and any accompanying accessories.
3. Present the prepaid return QR code or label at your nearest post office.
4. Retain the postal receipt as proof of return for your records.
Non-Returnable Items — Customised & Consumer-Modified Orders
Items that have been customised, personalised, or modified at the buyer’s request are strictly non-refundable and non-returnable. This includes, but is not limited to, products made to order, engraved items, altered dimensions or configurations, or any other consumer-driven changes. By accepting the Terms & Conditions at checkout, you acknowledge and agree that such orders are final sale.
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2. REFUNDS
Once your returned item is received and verified to meet the eligibility criteria outlined above, a refund will be processed to your original payment method. Please allow up to 3 business days from the date of receipt for the refund to be reflected in your account.
Fraud Prevention Notice
Homeko maintains robust fraud detection measures. In cases where fraudulent activity or abuse of our returns policy is identified, the following conditions apply:
• A full refund cannot be guaranteed.
• The cost of return shipping will be the sole responsibility of the buyer.
• Homeko reserves the right to refuse returns or refunds where policy misuse is determined.
We reserve the right to take appropriate action against any individual found to be exploiting our goodwill policies.
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3. EXCHANGES
If you receive a defective or damaged item, please notify us immediately at [email protected]. Upon verification, we will arrange for a replacement to be dispatched to your registered delivery address as promptly as possible. Should the item be out of stock, a full refund will be issued instead.
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4. RETURN SHIPPING
Homeko provides a complimentary prepaid return shipping QR code or label for all eligible returns. All return shipments are processed via a tracked courier service and are insured to ensure safe receipt. Please retain your postal receipt as proof of return.
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5. ORDER CANCELLATIONS
Cancellation or modification requests must be submitted within 12 hours of placing your order. Please contact us at [email protected] and our team will assist you in processing the cancellation and issuing a full refund where applicable.
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6. RESTOCKING FEES
Homeko does not charge any restocking fees on returned products. We are committed to making the returns process as simple and hassle-free as possible.
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7. PARTIAL REFUNDS
For customers who prefer not to proceed with a full return, Homeko offers the following alternative:
• Charity Donation Option: Customers who choose to donate their item to a registered charity shop may be eligible for a 40% partial refund. Homeko will arrange a tracked shipping label to a charity shop near you at no additional cost to the customer.
This option is subject to approval and availability. Please contact our support team to discuss eligibility.
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8. CONTACT US
For any questions, concerns, or assistance regarding returns or refunds, please reach out to our customer service team:
📧 Email: [email protected]
🕐 Operating Hours: Monday to Saturday | 10:00 AM – 8:00 PM (GMT)
We are committed to ensuring your satisfaction and will respond to all enquiries promptly.
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POLICY AMENDMENTS
Homeko reserves the right to amend this Return & Refund Policy at any time without prior notice. We encourage customers to review this policy periodically. Your continued use of our services following any amendments constitutes acceptance of the revised terms.
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